Unfortunately for us we had the nightmare experience with Kim’s group. Our profile clearly state that our home is in a private community and shares common walls with elderly neighbors. Quiet hours are from 10pm – 7am. Starting around 10:15pm the first night my neighbor informs me the karaoke is blasting and to please do something. I called the guests and they said they would comply. 10 minutes later they still had not turned the music down. I called again and was told that I shouldn’t list a home on Airbnb if people can’t party in it. I politely informed her that not only do my profile, house rules, and home manual clearly state the terms of staying in our home, but we send THREE messages prior to the guest’s stay that inform guests of the rules of our community. They agreed to turn the music down. 5 minutes later my neighbor tells me they are now knocking loudly on her door. I call the guest back again and ask them if anyone is outside knocking on the neighbor’s door. The first response is no we turned the noise down and nobody is outside. She goes to check and says hang on I’ll call you right back. She didn’t call. I drove over to the home and when I met the guests I saw that they had over double the amount of people that their booking allowed (6) and that they had over the county’s allowed occupancy of (8) people. We had a long discussion to resolve the issues and the remainder of the night they followed the noise ordinance. The next day I discussed the options with the guests. I could tell that they did not feel obligated to follow our community rules and that the next two nights would have similar incidents. I asked them to leave the house by 2pm. I told them I would refund the 2 nights that they would not be staying in my home. I did. When my cleaning crew came in a day later they were appalled to find that the guests left fresh human feces and pee in the bathroom trashcan, on the floor and all over the bathroom rug. When I requested that the guest pay the $45 to replace the rug and the $55 for the additional cleaning fee I was charged they said no that the $250 cleaning fee covers it. I clearly have in my profile that the cleaning fee INCLUDES the 14% County occupancy tax. After the 14% occupancy tax is taken out, the cleaning fee is actually only $100. They still refused to pay. I’m disappointed in their lack of respect for my neighbors, my home and myself. Guests like Kim’s group are why the City of South Lake has a measure on the November ballot to ban vacation rentals for everyone. Not just the bad actors. It’s also why many jurisdictions around the country and world are banning vacation rentals.