It is always unfortunate when a guest isn't pleased, but if I may speak to some of the issues Wayne has raised. As for price, I charge based on day of week and time of year. My home is very close to historic downtown and a short drive to 5 beaches. Wayne booked over a weekend in the middle of Summer. The price reflects all of these factors and still comes in far cheaper than most local hotels and many other rentals (which don't offer the use of a kitchen and laundry room, as I do.) When we spoke the night before they decided to find other accommodations, Wayne even remarked "the price is right." As for the bathroom, I was very concerned to hear that his wife took a spill, but I cannot change the fact that it is dark at night. The light switched is located immediately inside the door of the bathroom just as most are in any home, historic or otherwise. So I would tend to conclude her disability likely had more to do with her fall than did the layout of my house. Lastly, I did refuse to issue a refund. When Wayne messaged me to say they had decided to find other accommodations, he said my house was unsuitable for persons with disabilities and claimed they felt uncomfortable with my dog due to his breed (although they pet and played with him the night before). My decision not to offer money back was due to the fact that my listing is very clear and boasts zero handicap accessibility amenities, and there is a huge picture of my dog on my listing so people know what to expect. While I am sad that my guests were displeased, it is the responsibility of each guest to make sure the listings they book are appropriate for their needs. Wayne and his wife gave me no notice before leaving, and in fact never actually cancelled their second night, making it impossible for me to open the space to any other potential guests.